Today most of the luxury hotel groups have adapted their
online tools for customers targeted.
Here the client is interactive, and creates buzz thanks to
pictures published on the online website for example.
See with groups such as "Accor" or
"Intercontinental".
Nowadays, online reputation management is a new consumption
habit. It is a need to adapt this strategy to deal with the competition today.
Therefore the luxury companies and luxury groups in
hospitality industry adapt them to the new trends.
Other hand, the luxury industries have to develop their
digital reputation too today.
Take the case of Burberry is a very good example of Buzz on
internet and attracted consumers with online tools.
I think that the holiday interactive card is a great idea.
We are speaking of the wow strategy effect thanks to the share of the video.
Burberry does not ask for customer interaction, contrary to
the hotel industry.
If the client is captived, it is the same who will share it
and thus created the buzz for the brand.
Today, most of the luxury industries have to create a online
strategy and develop there digital reputation.
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